RonAmok!

A New Media Evangelist describes his thoughts on Business to Business (B2B) Social Media Strategies
Aug 6, 2007

As I prepare to take a few days off and unplug from the grid, I’m thinking about the past and the present. The more things change, the more they stay the same.

I mean, isn’t it interesting how our “best new” communications technologies keep flip flopping? Think about it. We started our electronic communications (we won’t go into the whole Pony Express thing) through the wire. Telegraph stations were set up all over the country. If you wanted to send a message, you went to your local Western Union station and sent a telegram. Newspapers around the world found the telegraph as the best way to extend their reach outside the local community, and gathered news this way.

And then came the telephone. If you wanted to talk with a friend, a neighbor, or a coworker, you called them via a “land-line.”

But then, we had the ability to send signals through the air. At first, this technology was considered as spooky as witchcraft…I mean, in order to send signals without a wire had to have something to do with Satan, right? But we learned about electromagnetic propagation and build a business system around the radio and television.

We even called living room radio “the wireless.” Today, we call all unteathered technologies “wireless.” But before we got here, we went back to the wire to get our television. Cable Television, or Community Antenna Television (CATV) was the rage, and we went back to the wire.

Ham and Citizen Band Radios allowed us to communicate two-way, and wirelessly. Ham radios allowed us to talk with people around the word, wirelessly. CB Radios allowed us to talk with each other in our local commutes, to 10-4 that big buddy, and go 10-8 and 10-10.

Today, we use wireless and wired technologies interchangeably. For example, I have a cable modem, yet receive satellite TV. I have a land-line at the house, and my mobile phone to take with me outside of the house. I have a wireless USB connection for my Skype phone, that unteather’s me from the computer.

Flip Flop. Mix match.

And we required licenses. If you wanted to talk with people around the world wirelessly, then you had to take a test and send in a fee. Ham Radio operators needed to learn Morse Code and get certified for their licenses. CB operators had to take a little test and pay a little fee for their licenses. I can still remember my citizen’s band license number: KPB-5312.

Today, there are no licenses to talk with people around the world. Today, there are no licenses required to “broadcast” your own “radio show” (podcast) or to your own “television show” (video podcast), which has in turn created a new way relationship between the content “producer” and the content “consumer.”

In the early part of the 20th century, we used to gather around the campfire, and tell each other stories. Then with film, radio, and television, we gatehred around devices (screens and radios) to let other people tell us stories. Today, however, we are creating our own stories and syndicating them around the world. We have flip-flopped our way back to being content producers again.

With Creative Commons licenses, we are mixing and matching the roles of the content producer and the content consumer.

The interesting part is that no matter what the change-du jour is, no matter whether we are flipping, or flopping, or mixing or matching, we have a similar flaw in our approach. We always seem to take the old way of communicating and translate it literally into the new medium, first. Then, after some experimentation, after some innovators try some wild and crazy idea that nobody in their right mind would ever dream about, we see the light.
For example, instead of writing in Morse Code, which taught us how to be brief in our communications, we exercise our creativity by telling our stories in 143 characters or less:-)

Just something to think about as I flip off the screen to flip through a book, while flopping onto a lounge chair, and mixing and matching a few adult beverages.

Filed under: New vs. Old

I deal with many different people in my job. Most are professional marketing folks, those who’ve cut their teeth on glossy brochures, print ads, newsletters (print, web, and email), email-blasts, etc… And they all have great experiences that can be leveraged in social media.

However, there is a difference between new/social and old/static media, that most traditional marketeers have a problem with. It’s the fact that every project that they ever worked on had a beginning and an solid end. If one is to produce a newsletter or a brochure, one works their butt off until the “deadline,” and releases the piece.

Even the word “release” says volumes. To let go. To wash ones hands of.
Once an old media project is finished.  It’s over. Done. Finished. There is no reason to do anymore work on the piece. Just sit back and try to measure the effectiveness of it. How many people read it? How many people went to the website? How many people purchased?

The most difficult lesson that I find myself teaching is the fact that new media not only needs to be produced, but it needs the proper care and feeding afterwards. You don’t “launch” social media projects and forget about them; you give birth to them. And just like kids, social media projects need proper care and feeding. For example, if you have a blog, you need to keep posting. If you are a member of a social network, you need to continue to participate.

Why? Because of a relationships that are formed through new/social media. I don’t have, nor never will have a relationship with a printed advertisement. However, if your company dares to interact with me through a blog, a podcast, or a social network, I’m compelled to respond. And in my response, I’m entering into a relationship with you. And relationships need effort. Something that the “traditionals” just don’t know how to deal with…

Yet:-)

Filed under: New vs. Old, Philosophical